Terms and Conditions

At The Vogue Villa Boutique, our aim is to ensure your utmost satisfaction with every purchase. While we sincerely hope you adore each item you receive from us, we understand that circumstances may arise where a return is necessary.

For online purchases, we offer STORE CREDIT ONLY for returns made within 14 business days of receiving your order. Please note that after this period, returns cannot be accepted. Store Credit will be applied through an online gift card provided to you through the email you provided.

Kindly be aware that items purchased at a discount of 30% or more, as well as those listed in our SALE category, are considered FINAL SALE. This includes accessories, leggings, bodysuits, graphic tees, pajamas, makeup, sweatshirts, swimwear, and athletic wear. Any items marked as FINAL SALE on the packing slip will not be eligible for return.

To qualify for a return, items must be in impeccable condition, free from makeup or deodorant stains, perfume residue, pet hair, cigarette odor, or any other stains.

Please note that we do not facilitate exchanges at this time.

Should you have any questions or require assistance with your return, please don't hesitate to reach out to our dedicated customer service team. We're here to ensure your shopping experience with us remains nothing short of exceptional.

 

At The Vogue Villa Boutique, your satisfaction is our top priority, and we want to ensure a smooth and hassle-free shopping experience for you. In the unfortunate event that your package is lost in transit, please don't hesitate to reach out to us at thevoguevillaboutique@gmail.com. We will promptly initiate a claim process for the missing package with the shipping carrier.

Once the investigation is completed, and if your package cannot be located, rest assured that we will take care of reshipping your items. In the rare circumstance where the items are unavailable for reshipment, we will issue a refund for your order without any inconvenience to you.

Please bear in mind that for USPS mail, a waiting period of 15 days from the expected delivery date is necessary before we can initiate the claim process for a missing package.

While we strive to ensure the timely delivery of your orders, please note that we cannot be held responsible for stolen packages. If the shipping carrier confirms delivery, we are unable to issue a refund. Should your products be marked as delivered but you haven't received them, kindly get in touch with the carrier directly to address the issue.

Furthermore, any delays in delivery caused by our mail carriers are beyond our control, and we regret that we cannot refund shipping charges if USPS or UPS fails to meet their guaranteed shipping times. For any concerns regarding delayed deliveries, we encourage you to reach out to the carrier directly for assistance.

For USPS inquiries, please contact them directly at 1-800-275-8777.

Thank you for your understanding and continued support. Should you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you every step of the way.

 

Welcome to The Vogue Villa Boutique! We are dedicated to providing our customers with a seamless and enjoyable shopping experience. Please take a moment to review our Terms of Service to understand the guidelines and policies that govern your use of our website.

1. Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

2. Intellectual Property

All content on The Vogue Villa Boutique website, including but not limited to text, graphics, logos, images, and software, is the property of The Vogue Villa Boutique and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any of our content without prior written consent.

3. Product Information

We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee the accuracy, completeness, or reliability of any product descriptions, images, or specifications on our website. It is your responsibility to verify the information before making a purchase.

4. Order Acceptance

When you place an order with us, it does not constitute a legally binding contract until we have accepted your order and processed the payment. We reserve the right to refuse or cancel any order at our discretion.

5. Shipping and Delivery

We offer shipping services to various locations. The estimated delivery timeframes provided are for reference only and are not guaranteed. We are not responsible for any delays or damages that may occur during transit.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact our customer service team within 14 days of receiving your item to initiate a return or exchange. Please note that certain items, such as intimate apparel and personalized products, may not be eligible for return or exchange. Please refer to our Refund Policy page for more information. 

7. Privacy

We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your information.

8. Limitation of Liability

In no event shall The Vogue Villa Boutique be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased from us. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Vogue Villa Boutique, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

10. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns regarding our Terms of Service, please contact our customer service team at thevoguevillaboutique@gmail.com.

Thank you for choosing The Vogue Villa Boutique. We hope you enjoy your shopping experience!