Shipping Policy

At The Vogue Villa Boutique, your satisfaction is our top priority, and we want to ensure a smooth and hassle-free shopping experience for you. In the unfortunate event that your package is lost in transit, please don't hesitate to reach out to us at thevoguevillaboutique@gmail.com. We will promptly initiate a claim process for the missing package with the shipping carrier.

Once the investigation is completed, and if your package cannot be located, rest assured that we will take care of reshipping your items. In the rare circumstance where the items are unavailable for reshipment, we will issue a refund for your order without any inconvenience to you.

Please bear in mind that for USPS mail, a waiting period of 15 days from the expected delivery date is necessary before we can initiate the claim process for a missing package.

While we strive to ensure the timely delivery of your orders, please note that we cannot be held responsible for stolen packages. If the shipping carrier confirms delivery, we are unable to issue a refund. Should your products be marked as delivered but you haven't received them, kindly get in touch with the carrier directly to address the issue.

Furthermore, any delays in delivery caused by our mail carriers are beyond our control, and we regret that we cannot refund shipping charges if USPS or UPS fails to meet their guaranteed shipping times. For any concerns regarding delayed deliveries, we encourage you to reach out to the carrier directly for assistance.

For USPS inquiries, please contact them directly at 1-800-275-8777.

Thank you for your understanding and continued support. Should you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you every step of the way.